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  • No : 245
  • Open Date : 2013/03/04 13:40
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WV-ASM10 restarts when displaying image. [WV-ASM10]

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Answer

(1) If a service has not been stopped when the previous version is uninstalled, the old DLL might still remain and cause a restart when displaying image. (This occurs mainly on Windows Vista.)
-> This can be fixed by deleting the ASM folder completely and performing reinstallation.

(2) If the login user account for Windows contains 2-byte characters, installation of SQL Server and/or Visual C++ DLLs might fail and cause a restart when displaying image. (This occurs both on Windows XP and Windows Vista.)
-> This can be avoided by creating a Windows log-in user that does not contain a 2-byte code, and running WV-ASM10 with that user account.

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