FAQs

I connected the recorder, the hub, and the PC, but camera image is not displayed on the browser. [WJ-NV200]

Check the IP address settings and PC security settings. As for the PC security settings, change the settings of Windows Firewall, pop-up blocking, and antivirus software, and set the security of In... and more...

When I accessed WJ-NV200 from a browser, I accidentally blocked the ActiveX plug-in, and video is displayed as a blue screen. Is there any way to undo this ? [WJ-NV200]

Disable pop-up blocking and reenter the IP address. and more...

When accessed from a PC to a recorder,

Accept and install the plug-in. and more...

Is it possible to implement a customized alarm notification from the encoder, based on video loss? [CGI]

Yes. Mail notification can be configured on the Setup menu: click "Alarm" tab then set "Video loss" to ON, and click "Notification" tab then set "Mail Notification" to ON. You will be notified when... and more...

With WV-ASM100, there is a difference in image quality between live image (MPEG) and one-shot image. Why? [WV-ASM100]

This is because the compression method is different. One-shot images are JPEG images. and more...

Is there a way to extract map data from WV-ASM100 and use it in other PCs? [WV-ASM100]

There is no easy way available to extract only map information (including information of cameras registered to a map). As an alternative, if you want to use consistent map layout (or similar settin... and more...

When more than one alarm occurs across floors, is there a way to reset all alarms at once? [WV-ASM100]

There is no way to reset all alarms at once. Therefore, if alarms occur at more than one place, each camera icon on display map must be clicked, one at a time. and more...

Does WV-ASM100 (Version 6) support Windows 7? Runtime error is displayed during installation. [WV-ASM100]

WV-ASM100 supports Windows 7. One possible cause is that if the login user name contains one or more 2-byte characters, a run time error is displayed. Install the software in an environment with a ... and more...

I am using WV-ASM100 Version 8 on Windows 7. When I access the environment using Windows Remote Desktop, a HASP error is displayed. There is no problem when run locally. [WV-ASM100]

When accessed via Remote Desktop to the software that is protected by a HASP key, there is a limitation regarding operation of more than one account. Even if you were able to perform some operation... and more...

The monitor becomes dimmed even though I haven't done anything. [WJ-NV200]

This might be because alarms are not triggered and the device has entered the power-save mode. Try moving the mouse and see if the monitor becomes bright again. and more...