FAQs

MPEG-4 player performance falls below 30 fps. [i-PRO]

Possible causes:- The camera is streaming a JPEG image to another PC or recorder.- VMD information assignment setting in ON.- VMD alarm setting in ON. and more...

When trying to view the images from a camera with more than one PC, I couldn't access to the images from the second and third PC.

Monitoring a single camera from several clients is possible by limiting the bandwidth of the camera. For example, this issue might be mitigated by setting the streaming mode for H.264 video to a fi... and more...

Are there any limitations when JPEG and H.264 are used at the same time?

The refresh speed of JPEG might slow down. and more...

When connecting four cameras and viewing their images on a PC, what kind of software should I prepare?

If you just want to view images from the cameras, the only software needed is a browser. If you want to perform recording, you will need Recording and Viewing Software for Network Camera BB-HNP17 ... and more...

While installing, I couldn't connect to the camera via Windows XP and Internet Explorer 8.

In IE 8, change the following settings, and then clear the cache.(1) Select "Tools" - "Compatibility View Settings", check "Display all websites in Compatibility View", and click "Close". (2) Selec... and more...

I connected the camera to the PoE hub, but the camera image is not output to the PC.

Install the plug-in software to the PC. Also, some security settings must be disabled. If you access the camera from the browser and ActiveX installation is blocked when required, disable pop-up bl... and more...

What is the default ID and password?

ID: admin, Password: 12345*WV- series Network Camera and more...

A plug in software cannot be installed or images are not appeared.

Please try the following operations. 1. Remove "ActiveX Filtering". Start Internet Explorer → [Tools], check turn off "ActiveX Filtering".Click here for more details. 2. Remove"SmartScreen Filter" ... and more...

Audio amplification (from PC to camera) stops after 5 minutes. Why? [CGI]

Cameras are operating according to specification, which was set for the following two reasons:(1) To prevent indefinite sound amplification by camera after an operator has used public addressing an... and more...

Image streaming stops after 120 seconds. [CGI]

You must send a keepalive command within 120 seconds (recommended: every 10 to 30 seconds)[Relevant devices: WV-NP244, WV-NF282, WV-NS202, WV-NS202A, WV-NW484S, WV-NS954, WV-NW964, WV-NF302, WV-NP3... and more...