FAQs

How do I know the maximum recordable time of my recorder?

You can calculate the estimated recordable days using the calculators athttps://security.panasonic.com/training_support/design_tools/calculators/. Select the calculator for the model you are using... and more...

What should I do when my recorder displays "HDD hour meter warning"?

"HDD hour meter warning" notifies you of HDD operation time reaching 20000 hours. We recommend replacing the HDD when you get this warning. Click here for the FAQ regarding HDD replacement. You c... and more...

My recorder does not recognize the storage medium for copying recorded images.

It may require time for a recorder to recognize a storage medium such as USB memory stick, SD memory card or external HDD. Wait for 30 seconds after connecting an external storage medium, and the... and more...

How often should I replace my HDD?

A hard disk drive (HDD) is a consumable part. Although its lifetime depends on the use environment, when it is used at 25 ℃; - running over 20000 hours can cause write error - running over 30000 h... and more...

What does the error log "Recording error(WCK): Cam.cc" indicate in WJ-NX200, NX300 and NX400? And what are the cause and countermeasure?

Recorder displays "Recording error(WCK): Cam.cc" when: - it has not received the image data - recording fails due to HDD failure This error occurs even when the recorder and camera are communicati... and more...

Which type of HDD can be used in i-PRO Recorder?

Please refer to the URL about the available HDDs. https://security.panasonic.com/download/library/ Category: HDD Compatibility Chart and more...

Are there any way to confirm if WJ-ND400 has synchronize with NTP server?

It can be confirmed according to the following procedure. 1. Click the [Setup] button, click the [Server] button and select the “NTP” tab 2. In “Time adjustment”, select “Off” and click [Set] bu... and more...

Where is the compatibility chart of function by combination of i-PRO recorders and i-PRO cameras?

Thecompatibilitychartbycombinationofi-PROrecordersandi-PROcamerasisavailableatthefollowingURL. https://bizpartner.panasonic.net/public/ppr/finder/107669?keyword=key_compatibility_chart&sort=last_mo... and more...

Is there some kind of good method to adjust the image quality easily in the respective scenes?

The image quality can be changed easily by using “Scene Selection Image Quality” that has five scenes and seven image adjustment items in PSSCT (Panasonic Security System Configuration Tool). *In ... and more...

Where are the instructions how to copy image data from a recorder (WJ-NV250/300) to SD memory card or USB memory, and how to playback image data?

Videos for the instructions how to copy image data from a recorder (WJ-NV250/300) to SD memory card or USB memory and how to playback image data, are available at the following URL. https://secu... and more...