FAQs

The image is out of focus while in black and white mode at night while it looks fine in color mode during the daytime.

Cameras with "Day & Night(IR)" function automatically readjust the focus when the mode is switched to black and white at night. However, as the performance of Auto focus/ Auto back focus in the d... and more...

Why does the refresh interval of live image from my network camera sometimes get slow?

Refresh interval of images can become slow when the camera is performing processing under high load conditions such as when: - playing back the images on the SD memory card - downloading images - r... and more...

How can I format the SD memory card inserted in my camera?

You can format an SD memory card on your camera as below: On the camera browser, go to [Setup]-> "Basic" page-> [SD memory card] tab-> click the "Execute" button of [Format] in "SD memory... and more...

Installing Windows 10 update version 1903 or later unexpectedly changes the settings on i-PRO Network Cameras.

The settings such as “Stream encoding format”, “Image capture size” may be unexpectedly changed by updating to Windows 10 version 1903 or later. This occurs when "User auth." is set to "Off". To p... and more...

What kind of methods can be performed various settings for i-PRO cameras?

It is performed various settings in i-PRO camera through a network (LAN or Internet) from PC. There are two methods in the following by whether a single i-PRO camera or a plurality of i-PRO came... and more...

Is there a good way to update the firmware for a number of cameras?

We suggest to use PSSCT (Panasonic Security System Configuration Tool) for updating the firmware. If the transmission bandwidth is narrow, decrements a variable of "number of operations" in Optio... and more...

Do PTZ cameras have a function to display directions such as the north on the screen?

PTZ cameras can be determined the direction of the north manually by configuring “North point setting”. When “North point setting” is configured, one of 8 directions such as the north (“N”) is ab... and more...

What kind of method does that have in case the SD memory card inserted to i-PRO cameras cannot be recognized?

The phenomenon is sometimes improved by formatting the SD memory card in the following procedure. (1) Install software (*1) for formatting the SD memory card to PC and format the SD memory card. ... and more...

What does each of product numbers for i-PRO EXTREME cameras mean?

The following is an example of product number for i-PRO EXTREME cameras. Product number: WV-S2531LTN Standard, Dome, Outdoor vandal-proof camera, HD or higher, IR LED, Long focus ... and more...

Where are the instructions how to fix the Fixed cameras (ex. WV-SPW611)?

Sample video images for instructions how to fix the Fixed cameras (ex. WV-SPW611) are available at the following URL. https://security.panasonic.com/support/video/ Category: Support videos Ti... and more...