FAQs

If PTZ cameras are used in a state of fixed angle of view for a long period of time, does it have an influence on PTZ cameras operation?

Yes. If a lens and pan/tilt head are not performed for a long period of time, the grease coating inside these parts may become sticky. Move the lens or pan/tilt head periodically or perform posit... and more...

If the preset positions of PTZ cameras became inaccurate, how should it be dealt with?

Use the Position refresh. During the use for a long period of time, the preset positions may become inaccurate. To prevent this, “Position refresh” is set for the created schedule and then the cam... and more...

Do i-PRO cameras support both TypeA and TypeB for PoE power sourcing equipment?

i-PRO cameras except as follow, support both Type A and Type B for PoE power sourcing equipment and conform to IEEE802.3af or IEEE802.3at (only for PTZ models) standards. [Non-supported models] ... and more...

Are i-PRO cameras able to use Passive PoE power sourcing equipment?

No, i-PRO cameras are unable to use Passive PoE power sourcing equipments. Power may be turned on in some Passive PoE power sourcing equipments, but it cannot be guaranteed to operate. Furthermore... and more...

Do i-PRO outdoor PTZ cameras support LLDP method of PoE+ power sourcing equipment?

i-PRO outdoor PTZ cameras as follow support both LLDP method and 2-Event classification for PoE+ power sourcing equipment. WV-SW395 series, WV-SW396 series WV-SW598 series, WV-SW397 series WV-X65... and more...

After installing "Windows 10 Fall Creators Update (version 1709)",it became impossible to access to the camera by HTTPS.

When the "Windows 10 Fall Creators Update (version 1709)", which was released by Microsoft in October, 2017, is installed, the following camera cannot be connected by HTTPS. Applicable products: ... and more...

Why is L-shaped black screen displayed on the web browser for i-PRO camera?

When L-shaped black screen is displayed, the zoom level percentage on the web browser is 125%. If the zoom level percentage is changed to 100% on the web browser, normal screen (no L-shaped black ... and more...

What specifications of speaker can be used for i-PRO cameras?

Speakers incorporating amplifier can be used for i-PRO cameras. The common specification is as follows. Audio output : φ3.5 mm stereo mini jack (monaural output) Output impedance: Approx. 600 ... and more...

Is it possible to play back video on built-in SD memory card recorded by i-PRO camera?

Yes. The method how to play back video is as follows. 1) H.264 video - It can be playback video on Windows Media Player included in Windows7, Windows 8.1 or Windows 10. 2) H.265 video - It can ... and more...

Is there any information about Vulnerability in WPA2 of wireless LAN on network camera?

In our network cameras, WV-SW174W, BL-VT164W and BL-VP104W are using WPA2. So, we are now working on its countermeasures. Meantime, please use the above cameras either way below until the new fir... and more...