FAQs

Where are the images to shoot when IR Light is on and off in i-PRO cameras (ex. WV-SPW631)?

Sample images to shoot when IR Light is on and off in i-PRO cameras (ex. WV-SPW631) are available at the following URL. https://security.panasonic.com/support/video/ Category: Support videos ... and more...

What kind of influence does it have on the collectable volume that the built-in microphone port is blocked when the dome cameras with the built-in microphone are embedded in the ceiling?

When using WV-Q174B camera ceiling mount bracket, if the built-in microphone port is blocked by the cover of bracket, the collectable volume may decrease and the sound of attic is likely to be col... and more...

What kind of methods can be wired the camera in order not to be affected by noise from outside?

There is a possibility to happen noise disturbance to camera if the following things are near here: - 120 V (for U.S. and Canada) or 220 V – 240 V (for Europe and other countries) or higher volta... and more...

What kind of method is the power source of i-PRO camera turned on and off?

i-PRO camera has no power source switch. When the power source of i-PRO camera is turned on and off, operates it from the power supply side. and more...

If PTZ cameras are used in a state of fixed angle of view for a long period of time, does it have an influence on PTZ cameras operation?

Yes. If a lens and pan/tilt head are not performed for a long period of time, the grease coating inside these parts may become sticky. Move the lens or pan/tilt head periodically or perform posit... and more...

If the preset positions of PTZ cameras became inaccurate, how should it be dealt with?

Use the Position refresh. During the use for a long period of time, the preset positions may become inaccurate. To prevent this, “Position refresh” is set for the created schedule and then the cam... and more...

Do i-PRO cameras support both TypeA and TypeB for PoE power sourcing equipment?

i-PRO cameras except as follow, support both Type A and Type B for PoE power sourcing equipment and conform to IEEE802.3af or IEEE802.3at (only for PTZ models) standards. [Non-supported models] ... and more...

Are i-PRO cameras able to use Passive PoE power sourcing equipment?

No, i-PRO cameras are unable to use Passive PoE power sourcing equipments. Power may be turned on in some Passive PoE power sourcing equipments, but it cannot be guaranteed to operate. Furthermore... and more...

Do i-PRO outdoor PTZ cameras support LLDP method of PoE+ power sourcing equipment?

i-PRO outdoor PTZ cameras as follow support both LLDP method and 2-Event classification for PoE+ power sourcing equipment. WV-SW395 series, WV-SW396 series WV-SW598 series, WV-SW397 series WV-X65... and more...

After installing "Windows 10 Fall Creators Update (version 1709)",it became impossible to access to the camera by HTTPS.

When the "Windows 10 Fall Creators Update (version 1709)", which was released by Microsoft in October, 2017, is installed, the following camera cannot be connected by HTTPS. Applicable products: ... and more...